Operations Director

by Editorial Team

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.


Responsible for the profitability and continuous development of logistics business
Responsible for Operational KPIs and budgeting
Define, monitor and enforce targets to the operational units
Analyse costs and cost structure of production and derive improvement measurements and actions
Provide leadership in the areas of product and business development, resource utilisation, branch organisation and activities
Support and co-ordinate the development, implementation and localisation of key initiatives and programmes
Responsible for definition, implementation, monitoring and enforcement of service and quality standards, in cooperation with product management
Provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements
Identify and develop potential, sustainable customer relationships
Respond to customer enquiries/complaints
Conduct sales visits (Existing/ Potential customers) locally or overseas
Interact with Business Development at country level in terms of pricing & market strategy
Improve the procedures and service quality and maintain it on a consistently high level.
Responsible for constant improvement and optimization of production means (cost management)
Respond to RFI, RFQ and Tenders


Bachelor’s Degree in Business Administration/Supply Chain Management preferred
At least 10 years in the logistics industry with minimum 5 years in senior management position
Strategic and holistic mindset with strong business acumen
Strong leadership and management skill
Excellent presentation skills
Effective team management and communication skill
Excellent problem solving competency
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